Terms & Conditions

Last updated at: 13/10/2023 10:14 AM

Terms and conditions

Terms of Use

When signing up to use Rate my Town City Community Forum, users must agree to the following Terms of Use of the Rate my Town City Community Forum (herein after referred to as ‘Forums’).

Responsibility for Contributions

If you place comments or posts, share material, post links on the Forum, or otherwise make (or allow any third party to make) material available by means of the Forums (any such material, "Content"), you are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software.

By making Content available, you represent and warrant that:

1.    the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;

2.    if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;

3.    you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through any required terms to anyone else who accesses the Content;

4.    the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;

5.    the Content is not spam, is not machine - or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);

6.    the Content is not pornographic, libellous or defamatory, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;

By submitting Content to Rate my Town City Forum you agree that:

1.    Rate my Town City can use that Content on the Forum, and may also amend that Content.

2.    this Content may be used by Government for purposes including but not limited to publication of consultations.

3.    if you request Content to be deleted from the Forums, we will use reasonable efforts to remove it from the Forums, but you acknowledge that references to the Content or the Content itself may not be made immediately unavailable.

As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the data being compromised.

Without limiting any of those representations or warranties, we have the right (though not the obligation) to, in our sole discretion

•    refuse or remove any Content that, in our reasonable opinion, breaches our moderation policy or is in any way harmful or objectionable, or

•    terminate or deny access to and use of the Forums to any individual or entity for any reason, in our sole discretion

Responsibility of Forum Users

Rate my Town City cannot review all of the material posted to the Forums, and cannot therefore be responsible for that material's content, use or effects. By operating the Forums, we do not represent or imply that we endorse the material there posted, or that we believe such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Despite our efforts, the Forums may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Forums may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Rate my Town City disclaim any responsibility for any harm resulting from the use by visitors to the Forums, or from any downloading by those visitors of Content there posted.

Content Posted on Other Websites

Rate my Town City have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which the Forums link, and that link to the Forums. Rate my Town City do not have any control over those third party websites and webpages, and Rate my Town City are not responsible for their contents or their use. By linking to a third party website or webpage, Rate my Town City do not represent or imply that we endorse such websites or webpages. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Rate my Town City disclaim any responsibility for any harm resulting from your use of third party websites and webpages.

Intellectual Property

If you believe that material located on or linked to by the Forums breaches your or a third party's copyright, you are encouraged to notify Rate my Town City. Rate my Town City will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of ours or others, Rate my Town City may, in our sole discretion, terminate or deny access to and use of the Forums.

These Terms of Use do not transfer to you any intellectual property rights in the Forums, and all rights, title and interest in and to such property which is vested in Rate my Town City will remain vested in Rate my Town City. Other intellectual property such as trademarks, graphics and logos used in the Forums may be the intellectual property of other third parties. In making contributions to the Forums you agree that Rate my Town City will have the right to reproduce your comments and may or may not acknowledge their source.


Rate my Town City reserve the right, at our sole discretion, to modify or replace any part of these Terms of Use. It is your responsibility to check them periodically for changes. Your continued use of or access to the Forums following the posting of any changes to these Terms of Use constitutes acceptance of those changes. Rate my Town City may also, in the future, offer new services and/or features through the Forums (including, the release of new tools and resources). Such new features and/or services shall be subject to these Terms of Use.


Rate my Town City may terminate your access to all or any part of the Forums at any time, for any reason, with or without notice, effective immediately.

Disclaimer of Warranties

The Forums are provided "as is". Rate my Town City, and its Software Developers hereby excludes all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, satisfactory quality, and fitness for a particular purpose. Neither Rate my Town City, nor its Developers makes any warranty that the Forums will be error free or that access thereto will be continuous or uninterrupted.

General Representation and Warranty

You represent and warrant that your use of the Forums will:

•    be in strict accordance with the Moderation Policy, these Terms of Use and with all applicable laws and regulations

•    not infringe or misappropriate the intellectual property rights of any third party.


These Terms of Use and the Moderation Policy and Rate my Town City Community Forums Privacy Notice constitute the entire agreement between Rate my Town City and you concerning the use of the Forums.

Governing Law

Any disputes in connection with the Forums will be governed by the laws of the Republic of South Africa.

General Terms

Protecting your information

Rate my Town City strongly recommend that you do not discuss the details of your financial affairs on these Forums, or provide any form of personal details.

Where content is posted that contravenes this, we will endeavour to remove it wherever possible.

If you engage with Rate my Town City via social media, for example by asking us a question or making a comment on these Forums, we may need to process your posting and the information it contains in order to respond.

Information provided by Rate my Town City

Information on these Forums, including information provided by Rate my Town City, may be incorrect, out of context, out of date, or may not apply in all circumstances. Always check the official for guidance.

Information provided by Rate my Town City via these Forums is provided ‘as is’.

Social media sites may occasionally become unavailable. Rate my Town City cannot accept responsibility for lack of service due to downtime.

Rate my Town City Moderation Policy

The Rate my Town City Community Forums allow you to post comments that will remain viewable on this website. Rate my Town City therefore operates a moderation policy to ensure that comments are appropriate and not harmful to others. The site, and the comments posted, are regularly moderated by Rate my Town City. Rate my Town City reserves the right to remove any posts that contravene this moderation policy.

When posting comments, please observe our participation ‘house rules’:

1.    Do not post personal information in comments such as addresses, phone numbers, email addresses or other online contact details, which may identify you or other individuals.

2.    Be respectful of others who use the site

3.    Do not submit any comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive. This includes comments that are offensive to others with regards to religion, gender, nationality or other personal characteristic

4.    Do not break the law (this includes libel, condoning illegal activity, contempt of court or posting comments which contain someone else’s copyright material)

5.    Do not use comments for party political purposes

6.    Do not impersonate or falsely claim to represent a person or an organisation

7.    Do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion

8.    Do not post comments designed to cause nuisance to the administrator or other users along with these guidelines

9.    Do not spam or flood the forum. Only submit a comment once. Do not resubmit the same, or similar, comments. Keep the number of comments you submit on a topic at a reasonable level. Multiple comments from the same individual, or a small number of individuals, may discourage others from contributing. We encourage open, lively debate but comments that violate any of the above rules will be removed.

We value your time and input, and our desire is to remove as few posts as possible while ensuring that a focused, constructive discussion takes place.

This moderation policy is subject to change to address additional matters as may be warranted.

If you have a complaint about an item of user-generated content on this site, or feel that your own content was removed in error, please contact us.

Participation by Rate my Town City staff

•    No Participation

Therefore, we may not be able to respond to every comment, even if a direct question is asked.

This input is to ensure the smooth and efficient working of the Forums and should not be read as a formal response.

Freedom of Information

The Information you provide to the online forum will be subject to the Freedom of Information Act which allows public access to information held by Rate my Town City. This does not necessarily mean that information about you in addition to what is published on the forum will be made available to the public as there are exemptions relating to information provided in confidence and the POPI Act will also apply to protect information supplied.